Cyber attacks have not only increased significantly in Switzerland. They are also causing billions of dollars in damage worldwide. The widespread phishing method is still an effective way for cyber criminals to obtain sensitive information. Adequate protection therefore forms the basis for the success and well-being of individuals, companies and societies. The threats are continually increasing. Comprehensive security of sensitive data and adequate protection of complex systems, open platforms and innovative solutions are therefore essential, and are fundamental pillars of digital trust.
Passwords that do not exist cannot be stolen or guessed
One of the key measures to improve digital security is passwordless authentication. This offers a future-proof alternative to conventional passwords. Password systems are known to be vulnerable. This is why the FIDO Alliance (Fast Identity Online) a cross-industry association of organizations and companies has developed and promoted global standards to reduce the use of passwords and support secure and user-friendly solutions. With passkeys, an extension of the FIDO2 standard, an innovative option has been created that replaces passwords with cryptographic key pairs. Unlike passwords, these private keys are never exchanged over the network and so never leave the device (smartphone or other hardware token) or the device manufacturer’s ecosystem. Therefore, in contrast to passwords, they cannot be intercepted or stolen.
Future-proof product with the “key” to success
ti&m embraced the paradigm shift in secure authentication as long ago as 2013 and offered its customers a passwordless and phishing-resistant alternative. With ti&m Authentication, we have developed a user-friendly authentication platform that meets the highest security standards and is based on the same technology as passkeys. We recognized the added value and potential of this technology early on and used our extensive digitalization experience to simplify the main authentication hurdles without compromising security. Seamless and simple integration into customer-specific environments offers the necessary flexibility of a local Swiss product, whether in traditional corporate networks, cloud infrastructures or mobile applications. A trailblazer in the development of more secure, user-friendly and adaptive authentication solutions in a world that has to adapt to ever-changing requirements. The growing trend towards passwordless authentication and its advantages in terms of security and userfriendliness are clear. Nevertheless, it will probably be some time yet before the new technology is fully established and accepted in our everyday lives. As experts in cybersecurity and authentication technologies, we can provide comprehensive advice for our customers and implement customized security solutions that offer the perfect balance between user-friendliness and the highest security standards.
ti&m Online Identification
Every customer relationship begins with secure identification of the new customer. Everyday life is complicated enough, and customers don’t have the time (or simply don’t want) to physically stand in line at a branch or struggle through an unintuitive identification app online just to open a new account. It is frequently pointed out that digitalization is more than just transferring analog processes to the digital world. It’s about rethinking entire processes and mapping them in a digital solution that helps users to obtain services more quickly and easily and frees companies from tedious and cost-intensive administrative tasks. With ti&m Online Identification, we offer our business customers exactly that: A fully automated solution that allows new customers to identify themselves and open an account at any time and from anywhere in the world.
More than just identification As experts in online identification, we know identification is only one part of the user journey and the processes that take place in the background. That’s why we not only support our customers in seamlessly implementing ti&m Online Identification as a white label solution. We also optimize all parts of the existing or newly created user journey and thus increase the customer onboarding conversion rate. For us, thinking complete processes through to the end also means linking identification with CRM or other applications and integrating downstream services such as digital signatures. For its new signature process “Swisscom Sign”, Swisscom uses ti&m Online Identification to identify customers in a legally valid way and to issue qualified electronic signatures that can be used repeatedly to conclude contracts and transactions in Switzerland and the EU. Software development kits (SDKs) for web and mobile platforms (iOS and Android) enable seamless integration into different environments, and the identification service can be used either onpremises or as a service from ti&m.
Highest safety standards Secure authentication like in ti&m Authentication or identification solutions such as ti&m Online Identification are important digital trust elements. They allow users to authenticate themselves at any time to access data and services, or to open a new account around the clock to enter into a new business relationship and use electronic signature services. The award-winning ti&m Online Identification is FINMA-compliant and meets all Swiss and European security standards such as ETSI and eIDAS. Our document verification system recognizes identity cards and passports from over 40 countries and is able to read the document used for identification through both the machine-readable zone (MRZ) and the visual inspection zone (VIZ). Identification is often the first contact a new customer has with an organization’s digital services. User-friendly identification and onboarding processes are therefore important for creating positive customer journeys. Because, as is so often the case on a journey, the first step is the most important. And for new customers it has to be simple, secure and fast.
