Digital onboarding for retail customers

End-to-end solution

Thanks to this fully automatic end-to-end solution, there is no longer any need to go to the effort of manually registering new customers and storing their data in the core banking system. Digital registration and identity verification are seamlessly integrated into the existing system. This also ensures that duplicates are detected and that the CRM data is up to date. Customer data is stored directly in the core banking system and no additional administrative steps are required.

The end-to-end solution is available for all FINMA banks. If banks replace their new customer registration process with fully automated onboarding, they can achieve huge cost savings.

AI instead of the bank counter

Once the customer has entered their data and scanned their ID card, our system reads the machine-readable section of their ID or passport (MRZ) and then checks the security features. This ensures that the document is genuine. The verification process is based on machine learning algorithms.

Liveness check

In addition to the ID check, a “liveness check” is carried out, where the customer is shown a video of an aquarium, and has to move their head to follow the fish. The system registers the head movements and takes pictures.

This procedure ensures that the individual on the screen is the same person as on the ID or passport, and that they are a real person rather than an image. Here, too, machine learning algorithms are used.

Outstanding customer experience

The simplicity of the process and the aesthetics and playfulness of the user interface provide customers with a unique onboarding experience, and an impressive first contact with the bank.