Customer engagement solutions for banks

Remove complexity from communication

Every customer is different. They have unique needs and expectations about engaging with your institution. To address this need, you have to enable your teams to meet customers on the platforms they choose. Our modular approach makes introducing a truly digital customer journey easier than ever. Get all the functionality you need to meet today’s customer expectations, and the flexibility to pick and choose modules to create your ideal configuration. All wrapped up in a design-led approach that puts the experience at the heart of your offering.

Secure chat

Fast, personalized interaction with customers.

Give your advisors access to customizable, ready-made templates that allow them to resolve questions or issues faster, whether these come from existing or potential customers.

Secure document storage

Enable quick and easy document exchange.

Reduce costs and make the move to digital document handling safe and secure, and provide a private vault for VIP customers.

Secure Inbox

The right way to communicate.

Ensure all correspondence between employees, internal and external stakeholders, and customers remains protected with our secure inbox solution.

Advanced Chatbot

Provide answers 24/7 via an AI-powered chatbot.

Resolve common issues, answer questions or provide further guidance via a conversational (chat-like) interface. The ti&m Advanced Chatbot framework uses Intent Recognition, Named Entity Recognition and AI to offer the user the most appropriate answer.

Qualitative digital advisory to drive customer engagement

Make sure a digital advisor is no more than a tap away and streamline operational efficiency.

ti&m appointment finder
Reduce friction by making it easier for customers to schedule appointments themselves. Enhance resource planning by automating the process of pairing them with the right advisor for their needs.

The future of customer advice in banking?

Read the white paper and get in-depth insights into the future of customer advice from our digital banking specialists.

Learn more

Head of Products & Banking Innovations

Fabian Braunwalder

Ready to transform your bank with a modern technology approach?