WWF Switzerland

WWF Switzerland is one of the largest NGOs in Switzerland, undertaking nature and environmental protection projects across the world using revenues from membership fees, donations, and the sale of sustainable products.

We implemented a new CRM and ERP solution based on Salesforce Sales Cloud and Marketing Cloud in order to enhance the organization’s marketing and build customer relationships, and relaunched a new‑look website based on Drupal.

ti&m support

ti&m took responsibility for the shop business segment and headed up the sub-project of the same name. We managed the external Salesforce implementation partner, drew on the experience we have gained from a wide range of e-commerce projects to advise on and formulate the technical processes and requirements, and accepted them once they had been successfully implemented. In addition, ti&m defined the shop migration process and ensured the application was of high quality.

Result

The result was the successful go-live of the Salesforce-based CRM and ERP, the new Drupal-based website, and the migration of the organization’s database.

"We want to thank ti&m for their outstanding work. Their e-commerce, project management, and implementation expertise ensured the go-live of our new solution was a success."
– Gian-Reto Raselli, CMO WWF Switzerland

ti&m responsibilities

Project management

for the shop business segment (online shop, ERP)

Management

of the WWF shop project team and the Salesforce implementation partner

Harmonization

of the shop requirements with the other business lines and integration into the platform

Consulting

Provision of specialist and technological advice

Business analysis

Definition of E2E shop requirements

Migration

Development of shop migration process

Quality management

Development of test concept and quality assurance

Change management

for the rollout of the new solution

Training

Development of training plan and user training